Privacy Policy
At Kaiwood, we respect your privacy. This policy explains what information we collect when you use our website, how we use it, and the choices you have. By using this website, you agree to this policy.
What Information We Collect
When you place an order, we collect the information needed to process it: your name, billing and shipping details, email address, phone number if you provide one, and the details of the items you order.
When you create an account, we collect the name, email address, and password details you provide, and we store your order history so you can view past orders.
When you contact us through our contact form, we collect your name, email address, and the contents of your message, so we can reply to you.
When you browse our website, we collect standard technical information through cookies, including items in your shopping cart, your preferences, and basic information about how the site is used, so the site works properly and keeps improving.
How We Use Your Information
We use your information to process and deliver your orders, to manage your account, to reply to your messages, and to keep our website secure and working well. We do not sell your personal information to anyone.
Sharing Your Information
We share your information only where it is needed to run our store: with payment providers to process your payment securely, and with delivery providers to deliver your order. Anyone we share information with is only given what they need to do their part, and they must handle it securely.
How Long We Keep Your Information
We keep order and account information for as long as your account is active and as long as we need it to meet legal and accounting requirements. If you ask us to delete your account, we will delete your personal information except where we are legally required to keep records.
Your Rights
You can ask us to see the personal information we hold about you, to correct it if it is wrong, or to delete your account and personal information. To make any of these requests, contact us through our contact form.
Security
We take reasonable steps to protect your information, including secure connections for payments and accounts. No method of transmission over the internet is completely secure, but we work to keep your information safe.
Cookies
Our website uses cookies to remember your cart, keep you signed in, and understand how the site is used. You can control cookies through your browser settings, although blocking some cookies may affect how the site works.
Changes to This Policy
We may update this policy from time to time. The current version will always be published on this page.
Contact Us
If you have any questions about this policy or your personal information, please contact us through our contact form.